Our members should expect a prompt and courteous appointment process, a respectful, informative physician who is up to date and communicates openly with their patients and caregivers, as well as receive timely test results and patient callbacks. PCAC IPA’s doctors are measured on all of these criteria: patient access to the doctor, patient satisfaction and physician clinical skill. It is our goal is to help our physicians practice excellent medicine.
How to assess if it’s a true emergency? Ask these questions:
Are you having difficulty breathing, pain to the point of crying or a sudden inability to move or talk? If so, call 911 or go to the Emergency Room.
- Is your life or body/organ function in danger? If yes, go to the Emergency Room right away or call 911. If not, going to the ER might not be the best decision. You will get excellent care in an Urgent Care or your doctor’s office, you will not wait as long, and your copay will be lower. Studies have shown that care for non-emergency conditions is superior at your doctor’s office than at an Urgent Care or Emergency Room.
- Is your symptom related to an illness you have? If so, seeing your doctor might be the best choice: since she knows you best, she will be able to give you the best treatment.
- Is it one of these conditions: twisted ankle, a superficial cut to the arm, pain on urination or moderate belly pain? If so, Urgent Care might be the most convenient and cost-effective way for you to get great treatment.
Always try to call your doctor first. If it after hours, you can call your health plan clinical help line:
Blue Shield: 24/7 Nurse Help Line (877) 304-0504.
Brand New Day: (866) 255-4795
TTY: (866) 321-5955
24 Hour Nurse Line: (800) 377-7012
Care 1st: (800) 544-0088 (press 4 if you are a member and would like to speak to a Nurse to get health advice)
Citizen’s Choice: Toll-Free (888) 912-2871
Humana: (800) 457-4708
Scan: 1-800-559-3500 (TTY Users: 711), 7:00 a.m.– 8:00 p.m., 7 Days a Week.
Secure Horizons (Now United Healthcare): Toll-Free 1-855-895-9007, TTY 711
8 a.m.-8 p.m. local time
7 days a week.
Se habla Español.